If you’re looking to return your order, We’re here to help! We ONLY offer exchanges within 14 days of purchase.

You can return your product for a store coupon credit which must be used within 30 days if no purchase is made then this coupon will become void after this time.

Please note the following exceptions to our return policy:

Below are some examples of common exceptions:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use

Customers are responsible to return the items at their own cost, There is NO Free shipping service

  • Certain items, such as pierced jewellery, are non-refundable due to hygiene reasons. If the hygiene seal has been removed from some items dancefmlive.com reserves the right to decline your refund altogether
  • Customers should always make sure when items are returned by royal mail or by a reasonable High-quality courier service, that insurance is a must or be purchased and returned by special delivery or recorded delivery that will protect the buyer and the goods with a loss of possible theft of the item, you also need to make sure that the correct value of postage is used to return the item/s for the contents and correct insurance is paid for the item/s that are being returned no postage surcharge will be paid by us to collect from the post office for those in any other country, it is recommended to check the full correct postage before sending, you are fully responsible to keep hold of any receipts proof of postage till dancefmlive receive the contents been returned, You can keep your eye on the tracking to confirm that we have your items that are getting returned
  • Please also When returning any items print off an original recipet proof of purchase and return it in the parcel (If this is not done) it can cause delays with refunding a coupon or exchanging for a new size item bigger or smaller as it helps to know who has returned the item

Please DO NOT USE the cheapest service like (EVRI) items do tend to get lost a lot with them, 

We recommend using DHL / DPD / COLLECT+ or UPS take a look on this site to return your parcels >

Before making a return

  • You must contact us by our email address Here
  • our phone number is 07398 167 165
  • Management have the rights to update this return policy at any time