delivery post driver holds parcel for delivery

Returning Items

If an order needs to be returned, assistance is readily available. Exchanges are offered within 14 days of purchase. Products can be returned for an online store credit coupon, which must be used within 30 days towards another purchase; otherwise, the coupon will become invalid.

Please note the following exceptions to our return policy:

• Discounted items are final and cannot be returned or exchanged.
• Returned items must have the original tags still attached and be in their original packaging if any was used.
• Returned items must show no visible signs of wear or use.

Customers are responsible for the cost of returning items, as free shipping for returns is not provided. Certain items, such as pierced jewelry, are non-refundable due to hygiene reasons. If the hygiene seal is removed, dancefmlive.com reserves the right to decline the refund.

When returning items, ensure they are sent via Royal Mail or a high-quality courier service with insurance. Use special or recorded delivery to protect against loss or theft. Make sure to pay the correct postage for the item’s value and insurance. Postage surcharges will not be covered. For international returns, verify the correct postage before sending. Keep all receipts and proof of postage until the returned items are received by dancefmlive.com. Track the shipment to confirm receipt.

Include the original receipt or proof of purchase in the return parcel to avoid delays in processing the exchange or store credit. It is recommended not to use the cheapest services like EVRI, as items often get lost.

Recommended services for returns include DHL, DPD, COLLECT+, or UPS. Evri

Before making a return, contact us at our email address or phone number, 07398 167 165. Management reserves the right to update this return policy at any time without notice.

If more information about us or our terms and conditions is desired

For information on refunds when paying with Klarna, please see more here.